Privacy Policy

1 – Who we are

GENeco is a trading name of Wessex Water Enterprises Limited, a company owned by Wessex Water Limited. Our registered office is at Wessex Water Operations Centre, Claverton Down Road, Claverton Down, Bath BA2 7WW. Wessex Water Enterprises Limited as the company responsible for your personal information is the Data Controller.  We are registered with the Information Commissioner’s Office under registration ZA043152.

This Notice applies to customers, contractors, employees of contractors, prospective employees, referees and other third parties.

2 - Why we need you to give us information

This Privacy Notice lets you know how and why we collect and use your personal information.  This includes what you tell us about yourself and what we might learn about you from others. This Privacy Notice explains how we do this and tells you about your rights.

We are required to have a legal basis for the various reasons we may process personal information we hold about you that we explain in more detail in the rest of this Notice which we hope you’ll read carefully.

3 - What personal data do we collect about you?

We may collect and process your personal data in the following ways:

Information you give us.

You may give us personal information by filling in forms on our website www.geneco.uk.com (our site), at our sites or by corresponding with us by phone, e-mail or otherwise. This includes, for instance, information you provide when you, sign up as a customer, transfer waste to and from our waste treatment sites, subscribe to a service, participate in discussion boards or other social media functions on our site, and enter a competition, promotion, survey or request a product or information from us. The information you give us may include your name, address, e-mail address and phone number, vehicle registration number, date of birth, financial and payment card information.

Information we collect about you when you use our website.

With regard to each of your visits to our site we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources.

We work closely with a number of trusted third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We also collect information about you from publicly available sources that includes, but not limited to your website, social media platforms, or professional or public press or events. Our offices and sites (including car parks) may be monitored by CCTV and your image may be recorded for security purposes if you visit any of our sites. We use signs to confirm where a CCTV system is used. Images are retained for 28 days and then deleted.

Cookies

Our website uses cookies to distinguish you from other users of our website. These are data files which hold small amounts of data that are transmitted from our website to your browser to record information that allows us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and helps us to improve our site.

You can decide to accept or reject our cookies by amending the cookies setting in your browser, but please be aware that doing this could hinder your user experience on our website.

For detailed information on the cookies we use and the purposes for which we use them see our cookie notice.

4 - How do we use your personal data

We may use your personal data in the following ways:

• to process and respond to requests, enquiries and complaints received from you;
• to provide products and services requested by you;
• to carry out credit checks where appropriate (for more information please see the credit check section below);
• to communicate with you about services provided to you;
• to process payments;
• to update our records;
• to analyse trends and profiles;
• to carry out customer satisfaction research;
• to improve our products and services;
• to stop someone committing fraud or to help authorities investigate fraud;
• to resolve unpaid bills;
• to help us establish or defend legal claims;
• where you have agreed that we may do so, to recommend products and services that we believe will be of interest to you or contact you about offers or other marketing promotions;
• to enable third parties to carry out any of the purposes above on our behalf.

5 - Legal bases for processing your data

The law requires that whenever we process your personal data, we need to have at least one legal basis for doing so. The legal bases on which we process your personal data are:

Consent

• We will process your data after receiving consent from you, to inform you of offers, new products any other information we believe may be of interest to you if you have given us permission and will only do so using your chosen method.
• We will also process your information where you have entered your email address to receive our newsletter which details information about our products, services and offers
• Should you wish not to receive marketing communication, you can let us know by clicking the unsubscribe button in any of our emails or contact us at info@geneco.uk.com

Legitimate Interest

• To administer your account, respond to your enquiries and messages and ensure we can contact you if we have enquiries with your waste collection and delivery.
• To continue to provide you information on similar products or services we have provided to you or have requested from us in the past.
  We will use your contact details to let you know of our product and service offering if you are a business and not currently a customer of ours. 
• To carry out customer satisfaction research that enables us to provide you with a better service and customer experience.
• To conduct market and trend analysis in a non-personal way that allows us to improve our product offering to you.
• To facilitate the effective operating of our business following internal policies, legislation and regulatory requirements.
• To share with and obtain information about you from third parties (e.g. credit reference agencies) when you enter into a contract with us.
• This is to ascertain if debit risk applies to you.
• Ensure legislative and regulatory compliance with records management and retention requirements.

Performance of a contract

• Collecting and processing your information to allow us to provide you with waste collection from your designated collection site and/or waste delivery to any of our designated sites as stipulated in our Terms and Conditions.

Legal Obligation

• We are required by law to process and retain payment information to ensure tax and other regulatory compliance.
• We are required by regulation to ensure that we provide necessary on-site training to your waste delivery representative(s).
• We will process and retain your personal data, to ensure compliance with our legal and regulatory obligations.

6 - How do we share your personal data?

We will not share your personal data unless we have a legitimate interest or lawful reason to so.  We may share your personal data with third parties in the following ways:

• We sometimes use agents and service providers to process personal information on our behalf. For example, we use third parties to send postal mail, to process credit card payments, recover debts, and to maintain our IT systems. Where we use agents and service providers to process your personal information, we will ensure that they have adequate security measures in place to safeguard your personal information.
• We will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings.
• We may give information we hold about you to third parties as part of the process of selling one or more of our businesses, in which case we may provide your information to a prospective buyer.
• When we carry out credit checks, we pass your information to credit reference agencies. This information may also be accessed by third parties who carry out credit checks on you. Please see the section below on credit checks for more information.
• We pass your information to debt recovery companies for the collection of unpaid charges on our behalf.
• We will disclose your personal data if we are under a duty share your personal data to comply with any legal obligation, or to enforce our contractual rights and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
• We may share information with advertisers and advertising networks or other carefully selected partners that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
• We share information with analytics and search engine providers that assist us in the improvement and optimisation of our site.
• We may transfer your information to our group companies for the above and other purposes.
• We may share your information with the following organisations/bodies.

1.Waste Delivery Data Tracking Supplier

• Reason: To allow us to provide you with vehicle fobs required for your waste delivery.
• Where it is processed: United Kingdom
• Additional protection in place: Not required as processing is carried out in the European Economic Area (EEA)

2.Credit reporting agencies

• Reason: to assess if debt risk applies to you and to manage our debt collection process
• Where it is processed: United Kingdom
• Additional protection in place: Not required as processing is carried out in the EEA

3.Salesforce

• Reason: To operate our account and Customer Relationship Management system
• Where it is processed: United States
• Additional protection in place: Model Contract Clauses

4.Salesforce Implementation Consultants

• Reason: To assist with the testing and quality assurance of our Customer Relationship Management system 
• Where it is processed: United Kingdom
• Additional protection in place: Not required as processing is carried out in the EEA

5.Wessex Water Limited

• Reason: To manage and process billing, payments and account information relating to the services we provide to you. 
• Where it is processed: United Kingdom
• Additional protection in place: Not required as processing is carried out in the EEA

6.Public relations and marketing companies

• Reason: To send you details of our offers, news and other information that may be of interest to you. We only provide them with your email addresses and contact name.
• Where it is processed: United Kingdom
• Additional protection in place: Not required as processing is carried out in the EEA

7.Debt recovery companies

• Reason: To check if debt risks apply to you and manage our debt collection process
• Where it is processed: United Kingdom
• Additional protection in place: Not required as processing is carried out in the EEA

8.Regulatory bodies

• Reason: To ensure we are complying with our legal and regulatory obligations 
• Where it is processed: United Kingdom
• Additional protection in place: Not required as processing is carried out in the EEA

7 - Credit and identity checks

We share your personal information with credit reference agencies to maintain our customers’ records up-to-date, assess our customers’ debt risk and manage our debt collection process.

8 - Where we store your personal data

In some circumstances we may transfer your personal information to countries outside of the European Economic Area, where data protection safeguards are not as high as they are in the UK. If this occurs we will ensure that adequate procedures are put into place to protect your personal information.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

9 - How long we need to keep your information

We will retain your personal data for as long as it is necessary for the purpose(s) for which it was provided. The period of retention will vary according to whether you are our customer or by laws and regulations that we must comply with.  As a customer, we will keep your personal data as long as you are our customer and then for 6 years after that as we may need to refer to it to resolve any differences or issues that may arise after our relationship ends.

10 - If you are applying for a job with us

We will normally ask you to apply for a vacancy via our online recruitment system. During the recruitment process, the information you give us may include your name, age, contact details, details of your education, your employment history, emergency contact details, immigration status, financial information (if we need to carry out financial background checks), documentary evidence of your identity and national insurance number. You may decide to share other information with us if you think it is relevant to your application. Where appropriate and in accordance with UK laws, we may also collect information related to your health, diversity information or details of any criminal convictions.

If we ask to collect information which we need your consent to gather and use then we’ll tell you why we need this and ask for your agreement to use it and tell you about how you can withdraw your agreement but we’ll let you know more about this if we need to ask you to give us this information.

If we have been given your details to provide a reference or as an emergency contact we will hold basic information such as your name, address and telephone number so we can contact you for this purpose.

Information we collect about you. As well as you giving us information, we may gather it from other organisations connected with your previous employment which hold it.

Information we receive from other sources about you and which we may share with them. We may ask for a reference from a person you have given as a referee. We may obtain details about you from other third party sources like ‘Linked-In’ and other job-related websites. We also have accounts on sites like Facebook and Twitter that you could use to give us personal information and through other on-line channels that become available to us. We may also receive information about you from past employers, educational establishments, examining bodies and employment and recruitment consultants who contact us or we contact.

How we use your information. We will use your personal data:

• to store your details to contact you to process applications for roles and positions we advertise as current vacancies;
• to contact referees for references about you;
• to process, with your agreement, information about your health or details about criminal convictions if they are required for the role you have applied for.

How long we will keep your information as a candidate.

If you accept an offer of employment with us, we will keep your information for as long as you are employed by us and for six years after that. If your application is unsuccessful or you do not accept an offer of employment then we will keep only your application and assessment information.  We will keep this for six months and will then destroy it.

11 - If you are a referee or contact

How we use your information if you are a referee or contact. We will use your personal data:

• to contact you if a candidate has given us your name as a referee so we can take up a reference; or
• to contact you if we have been provided with your details by a candidate as a contact in the event of an accident or emergency affecting them.

12 - Your rights

You have the following rights. These are:

Your right to be informed – this Notice is an example of this. We may need to update this Notice if we need to do something different with your information and so we may change it on our site. If you’ve given us your email address we may use it to let you know we’ve changed the Notice.

Your right to rectification - it is important that the information we are holding is accurate and up to date so if you think any of your information is incorrect or needs updating then let us know and we will update it.

If you are a business customer who is a sole-trader or part of a small partnership then you have further rights regarding the information we hold about you.

Your right of access - you have the right to request a copy of the personal information that we hold about you. Please email requests to info@geneco.uk.com or contact the Data Protection Officer whose details appear at the end of this Notice.

We have a calendar month to respond to your request for information. If we need more information to process your request, we will contact you to let you know.

Your right to erasure – customers who are individuals have the right to request that their personal information be deleted where there is no longer a legitimate purpose for it being processed.

Your right to information about automated decision making - if a human being isn’t involved in making a decision using your information and it’s done automatically, then you can ask us about how the decision is made. We don’t make decisions like this now but if we start then we’ll let you know and tell you about why we’re doing it.

Your right to data portability – you have the right to ask us to give you a copy of the personal information you have provided to us in a structured, commonly used and machine-readable form.

Your right to restrict processing – you have the right to ask us to restrict or suppress our use of your personal data. If we agree that we should stop processing it, we will still hold it but will not use it.

Your right to object – if you don’t want us to use your personal information any more then you can ask us to stop what we’re doing with it. Please bear in mind though that we need it to provide services to you and we may need to keep your data for a certain amount of time as we’ve explained above. You can also ask us not to use your personal data for marketing purposes. You can exercise this right at any time by contacting us at info@geneco.uk.com or by contacting our Data Protection Officer whose details are at the end of this Notice. If you ask to stop using your personal information then we will contact you to confirm the position as there may be some circumstances where we will have to continue using it.

With respect to certain rights, we may ask for a copy of your passport or driving licence and for a copy of a document that shows your address before we can respond to a request.

13 - Links to other websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

14 - Changes to Our Privacy Notice

We will update this Privacy Notice from time to time to keep you informed of any changes to the ways in which we use your personal data. Any changes we may make to our Privacy Notice in the future will be posted on our site and, where appropriate, notified to you by e-mail or by post. Please check back frequently to see any updates or changes to our Privacy Notice.

15 - Complaints

If you’re not happy and have issues with the way we’ve dealt with your information or your rights then please let us know by contacting us as below. If you remain unhappy with our response then you can ask the Information Commissioner’s Office (ICO) to look into what we’ve done. They can be reached at ico.org.uk, by phone on 0303 123 1113 or by writing to the ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.