Here's what has happened in the last quarter and what's to come!
Dear Customers,
Welcome to the latest edition of "GENeco News," your go-to source for updates at GENeco. We appreciate your continued support and patience during the operational challenges of the past few months.
Firstly, we want to address the capacity reduction at our Taunton Liquid Treatment Centre (TC). We understand this has been challenging for our liquid waste customers, and we are actively working on a solution. Limiting bookings to one per customer and 24 hours in advance ensures fairness. Our customer team is also monitoring cancellations and will promptly reach out to those who were unable to secure a spot initially.
Despite these challenges, we are thrilled to announce the reopening of Chard Liquid TC. After nearly a year's closure, this site is back in action and nearly up toits permitted capacity. This is a significant milestone, and we are excited about the positive impact it will have on our operations.
The recent stormy weather has also impacted our operations, leading to the temporary closure of several regional treatment centres. We are closely monitoring the storm tanks, and if it becomes safe to reopen partway through the day, we will do so immediately. Your safety and the efficiency of our services remain our top priorities.
On a positive note, the storm overflow upgrade scheme at our Bournemouth Liquid Treatment Centre is progressing exceptionally well. This project aims to reduce the impact of storm overflows on our rivers and coastal waters, ensuring a cleaner and safer environment for everyone. This initiative reflects Wessex Water's commitment to protecting the environment and benefiting the local community.
The recently completed Compost drainage project at Avonmouth has significantly improved health and safety for both staff and customers. It has also enhanced the efficiency of waste breakdown, potentially allowing for more frequent deliveries. Despite some initial disruption, the project is now complete, bringing overall improvements.
Additionally, we want to thank everyone who participated in our recent survey. Your feedback provided us with valuable insights into how you feel about our service and what improvements we can make. We will be rolling out some of the changes soon and ensuring our communication across all our sites, both online and over the phone, is aligned and clear.
Lastly, we would like to inform you that our annual price increases have been communicated and will take effect from1st April 2025. We understand that price changes can be challenging, and we are committed to providing you with the best possible service and value.
Thank you for your understanding and continued support. We look forward to serving you better in the coming months.
GENeco Team
In this edition you can expect:
- Compost Pad Upgrade
- Operational Challenges
- Site Tours and School Visits
- Waste Acceptance Reminder
- Simpler Recycling Legislation
- Text Alert Numbers
- Have your say results
Simpler Recycling Legislation - Food Waste Collection
Did you know? Starting March 31, 2025, businesses in England with over10 employees must separately recycle food waste and dry recyclables. This aims to reduce landfill waste and convert food waste into renewable energy.
What this means: With landfill tax rising by 20% on April 6, 2025,effective waste management is crucial. GENeco currently collects food waste from about 120 sites around Bristol via our 'Bio-Bee' service, and this number is growing rapidly. We're excited about this legislation as it supports our efforts in food waste management and sustainability.
School Visit
We're often approached by schools across the country who are actively learning about sustainability and the impact waste has on the world. This month, we hosted 24 students aged 14-17 who were keen to hear all about the 'Poo Power Plant'. Keep an eye on our social channels to see more from the visit.
You can find us here:
- Facebook: @GENeco
- LinkedIn: @GENeco
- X (Twitter): @ukgenecoHave
Have your say Results
- 88% of you found it easy to get the information you need.
- We scored 4.25 out of 5 for overall service.
- 80% of you are happy with the value for money our services provide. Areas for improvement: communication and clarity around site closures. Customers mentioned Andi, Connor, Satish + the Poole/Bournemouth team for their excellent customer service!
Next issue we will share all the improvements made based on your feedback!
Waste Acceptance Process
We would like to remind you of our waste acceptance policy. Recently, we have noticed an increase in "unknown" wastes arriving on site for treatment. In such instances, the vehicle and waste will be turned away. All waste must go through pre-acceptance checks to ensure compliance and maintain high standards.
This includes a completed and signed Waste Treatment Enquiry Form, a certificate for acceptance from our technical assessors, and inmost cases, a sample may berequired for further testing.
All commercial waste must have a signed agreement form. Domestic waste (Septic Tank, Cesspool, Chemical Toilet) does not require a signed agreement, but still needs to be set up on our system. If you would like some support with your waste, please reach out on the contact details noted at the bottom. We'll be happy to help you!
